Shipping policy

 

Shipping & Delivery Policy | International Shipping from Portugal

Company Information

Our online store is officially registered and based in Portugal (European Union).
All orders are processed and shipped from Portugal.

📧 Customer support email: ncatelie.19@hotmail.com

Shipping Destinations

European Union (EU)

We ship to all European Union countries.

  • Orders shipped within the EU do not incur customs fees, import duties, or additional VAT charges

  • VAT is included in the final price shown at checkout

  • Shipping costs are calculated automatically at checkout

Carriers used:

  • CTT – Correios de Portugal

  • Eurosender (selected destinations)

Europe (Non-EU Countries)

We also ship to non-EU European countries such as the United Kingdom, Switzerland, and Norway.

  • Customs fees or import taxes may apply depending on the destination country

  • These charges are not included in the order total and are the responsibility of the customer

International Shipping (Outside Europe)

We ship worldwide, including to the United States and other international destinations.

Due to shipping restrictions and destination regulations, international orders are shipped using:

  • UPS

  • DHL

  • FedEx

Shipping costs and delivery times vary depending on destination, parcel weight, and carrier availability.

Customs, VAT & Import Duties (Google Merchant Required Disclosure)

  • EU customers:
    No additional customs fees, import duties, or VAT charges apply.

  • Non-EU customers:
    Import duties, customs fees, VAT, or clearance charges may be applied by local authorities.
    These fees are not included in the product or shipping price and must be paid by the customer.

We are not responsible for customs delays, additional charges, or refused parcels due to unpaid customs fees.

Order Processing & Delivery Times

  • Orders are typically processed within 1–3 business days

  • Delivery times vary depending on destination and carrier:

    • EU: 3–10 business days

    • Non-EU Europe: 5–12 business days

    • International: 7–20 business days

Delivery times are estimates and may vary due to customs inspections or carrier delays.

Tracking Information

All orders are shipped with a tracking number.

Once your order has been dispatched, you will receive an email with tracking details to monitor your shipment in real time.

Shipping Costs

Shipping fees are calculated automatically at checkout based on:

  • Destination country

  • Total order weight

  • Package dimensions

Shipping prices shown at checkout are final (excluding possible customs fees for non-EU orders).

Pre-Orders (Google Merchant Compliance)

If an item is marked as Pre-Order:

  • The estimated shipping date will be clearly stated on the product page

  • Orders containing pre-order items may ship together once all items are available, unless otherwise requested

Order Consolidation

We offer an order consolidation service to help reduce shipping costs.

  • Overpaid shipping fees will be refunded after recalculation

  • Service fees:

    • €2 for combining 2 orders

    • €3 for combining 3 orders

    • +€1 for each additional order

📧 To request consolidation, contact us at ncatelie.19@hotmail.com with your order numbers.

Important Notes

  • We are not responsible for delays caused by customs, carriers, or force majeure events

  • Customers are responsible for providing accurate shipping information

  • Refused or unclaimed parcels may not be eligible for a refund