Shipping & Delivery Policy

Company Information

CNCBLSHOP is an online store officially registered and based in Portugal (European Union).

All orders are processed and shipped from Portugal.

📧 Customer Support: ncatelie.19@hotmail.com

---

Shipping Destinations

European Union (EU)

We ship to all European Union member states.

No customs duties or import taxes apply to orders shipped within the European Union.

VAT is included in the final price displayed at checkout when applicable.

Shipping costs are calculated automatically during checkout.

 

Carriers may include:

CTT – Correios de Portugal

Eurosender (selected destinations)

Other logistics partners when necessary

---

Europe (Non-EU Countries)

We also ship to non-EU European countries, including but not limited to:

- United Kingdom

- Switzerland

- Norway

 

Please note:

Import duties, customs fees, VAT, and clearance charges may be applied by the destination country's customs authorities.

These charges are not included in the order total unless explicitly stated at checkout.

Customers are responsible for any applicable import-related fees.

---

International Shipping (Outside Europe)

We ship worldwide, including:

✓United States

✓Canada

✓Australia

✓Asia

✓Latin America

✓Other international destinations

Depending on destination, package size, and carrier availability, orders may be shipped using:

• UPS

• DHL

• FedEx

• CTT International

• Other approved international carriers

 

Shipping rates are automatically calculated at checkout based on:

• Destination country

• Order weight

• Parcel dimensions

• Available carrier services

---

Customs, Duties, VAT & Import Taxes

European Union Orders

Orders shipped within the European Union are not subject to additional customs duties or import taxes.

---

Non-European Union Orders

Orders shipped outside the European Union may be subject to:

• Import duties

• Customs fees

• VAT/GST

• Brokerage fees

• Customs clearance charges

 

These fees are determined by the destination country's customs authorities and are the responsibility of the customer.

---

Zonos Landed Cost & International Tax Calculation

For selected destinations, import duties, taxes, and customs charges may be calculated through our international tax and compliance partner, Zonos.

Because customs regulations vary by country and are subject to change, the exact amount of duties and taxes cannot always be determined until checkout or customs processing.

Where available:

Duties and taxes may be displayed and collected at checkout.

In some cases, additional charges may be assessed by customs authorities upon arrival.

These government-imposed charges are separate from product and shipping costs.

CNCBLSHOP has no control over customs assessments and cannot guarantee the exact amount charged by customs authorities or third-party tax calculation providers.

---

Customs Delays

We are not responsible for delays caused by:

• Customs inspections

• Customs clearance procedures

• Government authorities

• Import documentation reviews

• Carrier-related international processing delays

---

Order Processing & Delivery Times

Orders are generally processed within 1–3 business days after payment confirmation.

Estimated delivery times:

Destination Estimated Delivery

• Portugal 1–5 business days

• European Union 3–10 business days

• Non-EU Europe 5–12 business days

• International Destinations 7–20 business days

Delivery estimates are not guaranteed and may vary due to customs processing, carrier delays, weather conditions, or other circumstances beyond our control.

---

Tracking Information

All shipments include tracking whenever available.

Once your order has been dispatched, you will receive an email containing:

• Tracking number

• Carrier information

• Shipment status updates

 

Customers are responsible for monitoring tracking information and responding to any carrier or customs requests.

---

Shipping Costs

Shipping costs are calculated automatically at checkout based on:

• Destination country

• Order weight

• Package dimensions

• Selected shipping service

Shipping prices displayed during checkout include transportation costs only unless otherwise stated.

Import duties, customs fees, VAT, and other government charges are not included unless explicitly shown during checkout.

---

Pre-Orders

For products marked as Pre-Order:

• The estimated release date and shipping timeframe will be displayed on the product page.

• Release dates are provided by manufacturers, publishers, or suppliers and may change without prior notice.

• Orders containing both in-stock and pre-order items may be shipped together once all items become available unless alternative arrangements are agreed upon.

---

Order Consolidation Service

To help customers reduce shipping costs, we offer order consolidation.

If multiple orders are combined into a single shipment:

• Excess shipping charges may be refunded after recalculation.

• Consolidation service fees apply.

 

Service Fees:

✓€2 for combining 2 orders

✓€3 for combining 3 orders

✓+€1 for each additional order

To request consolidation, contact:

📧 ncatelie.19@hotmail.com

Please include all relevant order numbers.

---

Incorrect Address Information

Customers are responsible for providing complete and accurate shipping information.

If an order is returned due to:

• Incorrect address

• Incomplete address

• Failed delivery attempts

• Refusal to pay customs charges

• additional shipping costs may apply before reshipment.

---

Refused, Abandoned or Unclaimed Parcels

Orders refused by the recipient or abandoned due to unpaid customs fees, import duties, taxes, or failure to complete customs clearance may not be eligible for a full refund.

Any refund issued may be reduced by:

• Shipping costs

• Return shipping costs

• Carrier fees

• Customs handling fees

---

Contact Information

For any shipping-related questions, please contact:

📧 ncatelie.19@hotmail.com

---